Customers across Asia were confused by PayPal employees’ inconsistent writing. The company hired Write It Well to build and deliver a customised, on-site training to help content writers and managers from Australia, China, Singapore, Thailand and Indonesia.

Participants learned to go beyond features to present the benefits of PayPal services, and they learned to write social media posts that get attention and present a reliable image.

Highly technical people often struggle to communicate complex ideas and basic business needs. Hitachi leaders realised that better written communication would improve product development cycles and promote collaboration. So Write It Well opened new lines of communication between IT employees through a customised, engaging training.

We honored these highly specialised experts’ know-how, freed up time and energy to focus on new product development, and improved business efficiency and effectiveness.

Granite Construction managers know that unclear writing undermines teamwork and eats away at budgets. From Alaska to Texas, we’ve helped hundreds of Granite employees communicate clearly and avoid costly delays. After five years, HR manager Catherine Hambley told us, ‘I like your programmes, but now we need to move learning to the Web’.

The newly founded Granite University hired us to build customised, job-relevant Web courses. Employees now improve their business writing skills through a modular, asynchronous,co-branded e-learning program. The easy-to-grasp multimedia presentations include video and quizzes to engage participants, who get to see how professional-calibre writing improves their daily construction work.

Employees from four VerticalResponse departments were struggling to write clear, concise, reader-focused customer support messages. Write It Well analysed both every-day communication samples and company templates. We used a case study approach to improve standard templates and design an on-site training.

Participants learned to increase customer satisfaction and retention through a variety of email strategies.

Written job applications are our students’ key marketing tools’, says Debra Underwood, Director of Full-time MBA Careers. However, even advanced students’ writing can feature problematic language. Since 2010, Haas has hired Write It Well to provide feedback on hundreds of students’ cover letters for high-stakes job applications.

‘These ferociously intelligent MBA students are tomorrow’s business leaders’, says Natasha Terk. ‘Our learning comments help them make the quality of their cover letters match the quality of their experiences and education. We give these students individual feedback for more strategic writing in both their job applications and their future careers.

Some seasoned employees in this Visa department were struggling to organise each document, state the main point concisely, convey technical information clearly and use correct English.

Write It Well used a case study approach to develop a customised, on-site training to help the participants write more effectively. Native and non-native English speakers learned to project a more professional image through their business writing.

In the Asia Pacific region, Bank of America Merrill Lynch (BofAML) employees send thousands of emails per day. BofAML brought in Write It Well to help improve the quality of internal and external email.

We custom-tailored an Effective Email programme for 350 targeted back-office employees and delivered it in our WebEx virtual training room. Kelly Moore, BofAML Vice President, Learning Manager, credits the unusually high approval ratings to ‘Write It Well’s great job working with our learning department’.

BofAML stakeholders were ‘very pleased that teams could fit learning into their daily routines and take the training from every location’. Participants have shortened email response times and improved BofAML’s working relations with clients.

Nestlé University was frustrated with a nationally known vendor/partner’s stale, generic training programmes. Impressed by Write It Well’s training programmes for the Dreyer’s Grand Ice Cream subsidiary, the university cancelled its contract and hired Write It Well to build and deliver customised Presentation Skills trainings.

These job-relevant, engaging courses are popular with employees at all levels. They run at capacity in Nestlé University’s public calendar, and business units have added custom on-site courses from coast to coast. Participants report improved buy-in, speech organisation, eye contact, and confidence for their presentation development and delivery skills.

HP Presales managers and directors were writing confusing email and PowerPoint presentations with vague language and too much jargon – diminishing organisational effectiveness.

Decision makers believed that improving these managers’ and directors’ written communication skills would improve the department’s funding and image. We delivered individual coaching and virtual training for advanced business writers in the U.S. and Canada. ‘The Write It Well course made us more effective business leaders’, said Kevin Marshal of the Worldwide Services Presales Program.